Moving Hotel and Event Linen Washing On Site
Ingliston Estate and Country Club is a countryside resort within a 100-acre private estate, close to Glasgow Airport and between Glasgow city centre and Loch Lomond. Established by the Fraser family in 2007, the venue combines hotel accommodation with banqueting and event catering.
Owner and founder Paul Fraser approached Thain Commercial following a recommendation from another hotel client. Ingliston wanted to bring its linen processing on site because the outsourced service was costly, inefficient and unreliable, with concerns about quality.
Thain Commercial arranged a visit and met Willie Hodge, Compliance Manager, and Gary Clark, Operations Director, to understand the venue’s operation and what the new laundry needed to achieve.
Using Linen Volumes to Plan the Laundry
Working with Willie and Gary, Thain Commercial analysed Ingliston’s anticipated linen volumes and future requirements before assessing the available space. The estate’s substantial on-site renewable energy generation also informed the decision to specify electrically powered laundry equipment.
The proposal included detailed CAD mechanical and electrical drawings, a quotation for capital costs and estimated running costs. Options for a five-year extended warranty and annual servicing were included, allowing the team to consider ongoing support alongside the initial investment.
Equipment and Installation Planning
The specification used Electrolux Professional equipment with automatic load weighing and automatic liquid detergent measuring and dosing. These features supported the project’s aim of managing consumption and reducing the running costs of processing hotel, banqueting and event linen.
Following Ingliston’s acceptance of the proposal, Thain Commercial held further planning meetings with Gary Clark and the estates team. Part of an existing equestrian building was adapted to accommodate the new laundry, with installation planned alongside technical and logistical support from Electrolux Professional.
Three Days of Training and Follow-Up Visits
Thain Commercial worked alongside Ann Fraser and her team over three days of staff training. During these sessions, the pre-wash of all new linen was completed, combining practical training with preparation for the venue’s laundry operation.
Further site visits followed the installation to check that the machines were working as intended and that the new facility was running smoothly. This gave the team continued support as they took responsibility for processing the estate’s linen in-house.
Customer Feedback
We were very impressed by the approach that Thain Commercial took. Right from our very first meeting it was clear that we were speaking to a company that knew the commercial laundry & dishwashing business inside out.
They took the time to find out what we were looking to achieve as a business and they then came up with a set of proposals that exactly matched our business’s objectives. We would have no hesitation in recommending them to any other business who was looking for a company to install a commercial laundry or dishwashing operation.
Can We Help?
Our team of product experts are on hand to advise on our entire range of products and services. Fill in some details and we'll be back in touch as soon as possible.