Three Engineers Within a Five-Day Harbour Window
A wind farm support vessel needed its laundry equipment serviced during a five-day stay in harbour. The enquiry arrived on a Sunday, with the vessel due in harbour the following day.
Thain Commercial checked engineer availability and planned the work around that limited access window. Three engineers travelled from the Aviemore service centre to undertake the maintenance.
Planning Access Before the Vessel Sailed
The vessel’s North Sea operating schedule made its time in harbour the opportunity to maintain the laundry equipment. Thain Commercial coordinated engineer resources through its Cumbernauld headquarters and Aviemore service centre to organise the visit.
The team reviewed its resources before accepting the request. Engineers arrived dockside on Tuesday morning and began servicing the vessel’s laundry equipment.
Servicing and Testing the Machines
The engineers carried out preventative maintenance and tested all the laundry machines when the work was complete. The project account records that the equipment was in working order when the job was signed off.
The work was completed before the vessel was due to sail, allowing its laundry equipment to return to service at sea.
Customer Feedback
We were very impressed with the service that Thain Commercial were able to provide us with recently. There is only a small window of opportunity when the boat is in the harbour to undertake any maintenance, so when contracting a supplier, it is important to ensure that when they say they can do the work that they keep to their word... and that's exactly what Thain Commercial did. There service engineers are first class and undertook a service on our machines whilst we were docked and completed the work before we were set to sail again.
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