Replacing Washing Machines and Heat-Pump Dryers in Stages
William Simpson is a residential care home supporting people with mental health needs, with historic links to former service personnel. With its existing rental laundry equipment ageing, Chief Executive Zoe Nolan wanted to renew the on-premises laundry in two phases.
The immediate priority was to address the washing-machine contract and replace the washers by October, followed by the dryers the following March. Zoe contacted Thain Commercial to discuss a solution that would meet these deadlines while supporting the home’s daily laundry requirements.
Load-Sensing Washers to Reduce Water and Energy Use
Thain Commercial met with Zoe and the housekeeping team to assess the existing equipment and understand their priorities. The laundry occupied a separate outbuilding, with dirty and clean linen segregated and a dedicated room for finishing and folding before redistribution. Alongside replacing ageing machines, Zoe wanted a greener solution with more energy-efficient equipment.
To handle the considerable laundry volumes, Thain Commercial proposed Electrolux Professional washing machines with Automatic Savings. This feature weighs the load and adjusts the water intake accordingly, helping optimise water and energy consumption. With up to 70% of laundry under-loaded, matching consumption to the actual load was an important consideration for both running costs and environmental impact.
As an authorised Electrolux Professional service partner, Thain Commercial included extended warranty cover in the proposal, supported by its manufacturer-trained engineers. Following the first-phase installation, two follow-up visits produced positive early feedback on performance, with energy savings due to be monitored over the following months.
Heat-Pump Dryers and a Coordinated Installation
The second phase introduced Electrolux Professional Line 6000 heat-pump tumble dryers. This technology offers up to a 60% energy saving compared with standard electric-heated machines, supporting the home’s aim of reducing ongoing laundry costs.
The dryers also feature a certified ergonomic design to make operation easier for staff. With no requirement for exhaust ducting, they offer savings on installation, maintenance and space, a useful consideration when planning laundry facilities in older buildings or basements.
Thain Commercial scheduled the installation to coincide with removal of the existing machines. Once the new appliances had been commissioned, staff received comprehensive training on their features, controls and functions. Ongoing aftercare supported the transition, with Zoe’s feedback highlighting the quality of both the new equipment and the service received.
Customer Feedback
I was quite nervous about replacing our laundry equipment, having felt the charity had been trapped into paying too much in the last contract with a large-scale national supplier. Thain Commercial was recommended to us and we are delighted that we found them. Dealing with Scott has been a breath of fresh air. We appreciate the honesty and quality of advice and service received from him. Our new washing machines and tumble dryers are fantastic and the after-sales service has also been to a very high standard. I am happy to recommend Thain Commercial to anyone looking to purchase laundry equipment.
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